After-Sales and Repair Services

For many companies a source of new earning power, additional sales, increased customer loyalty, highly competitive positioning.

After-sales service comprises the provision and marketing of additional products and services after the delivery of the primary product to the end customer. 

How does the manufacturer benefit from a strong after-sales service?  

• Generates additional sales with attractive margins
  
• Secures business relationships and sales in the long term  
  
• Reduces investment volatility  Increases customer loyalty  
  
• Allows a clear differentiation vis-à-vis competitors 
  
• Provides feedback for the development of the primary products
  
• Improves margins through benefit-oriented pricing  
  
• Reduces capital investment in spare parts storage 
  

How does the user benefit from a strong after-sales service?  

• Proper, trouble-free and efficient operation of the purchased primary product 
  
• Uses later improvements and upgrades
  
• Profits from a calculable and attractive total cost of ownership (TCO)