Mobile App for Service Technician
Helbling developed a mobile app (iOS and Android) for the service technicians of Nestlé and external supply services. The app makes it easy for technicians to check, service and configure a variety of different beverage machine types on site. It also enables them to respond quickly and flexibly to their customers’ needs.
The goal of the project was to simplify beverage machine service technicians’ work on site. Instead of using a somewhat cumbersome web interface for managing the machines, this was to be performed via a mobile app. One of the challenges of this project lay in the fact that the app required a harmonized user interface that permitted users to work intuitively and with a uniform approach on several models of machines – without disregarding the special features of individual machine models. An app of this nature would then be able to keep the time needed for user training to a minimum. Ensuring that the app satisfied the most stringent data protection standards represented another challenge. To meet these and other requirements, Helbling’s software engineers were not only able to draw on their vast experience with mobile applications, but also on their knowledge of beverage machines gained through many other projects.
Key data and technical details
- Mobile application (iOS and Android)
- Internet of Things
- Service and maintenance